Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

SLA - remove default time goal

Emmanuel F-D August 31, 2023

I would like to know if it is possible to remove/deactivate the "goal" SLA by default.

I'm not able to remove or deactivate it from the list and once the 1st SLA is reached then the bottom one starts but I don't want it to start.

I'd just like to have 1 SLA time goal.



Capture d’écran, le 2023-08-31 à 16.29.02.png


2 answers

2 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 31, 2023

@Emmanuel F-D There is no way to remove the all remaining issue rule.   It sounds like your SLA just needs to be adjusted.  Can you share a screenshot of an issue that has the SLA running when you do not want it to run and a screenshot of the SLA Conditions.

0 votes
Marc Koppelaar - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 1, 2023

Hi @Emmanuel F-D 

As @Brant Schroeder is stating this can't be removed.

We could help you look into the issue that your SLA is not functioning as expected.

Please share the configuration details of the SLA.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events