You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hi community,
Yesterday I configured a new SLA (time to resoltution) with 4 basic JQL queries:
"Ticket category" = Incidents AND priority = "Prio 1".
The only difference in queries is the priority level.
The conditions are quite basic too:
After more than 24 hours I notice the SLA has not been calculated for more than 258 issues out of 287. I don't think it is still calculating.
My question: is there a way to monitor the SLA calcualtion (like on Jira DC)? And how can I trigger a calculation for all issues?
At first I thought it was not happening for already resolved issues but that is not the case because I have some examples of resolved issues where ther is a time to resultion SLA
Is this still an issue for you?
If yes - as a simple first step, I would ensure all SLAs have a Time Goal set. You can save an SLA without one - but it won't activate/be visible.
Ste
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.