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SLA (re)calculation does not complete for all issues?
Hi community,
Yesterday I configured a new SLA (time to resoltution) with 4 basic JQL queries:
"Ticket category" = Incidents AND priority = "Prio 1".
The only difference in queries is the priority level.
The conditions are quite basic too:
After more than 24 hours I notice the SLA has not been calculated for more than 258 issues out of 287. I don't think it is still calculating.
My question: is there a way to monitor the SLA calcualtion (like on Jira DC)? And how can I trigger a calculation for all issues?
At first I thought it was not happening for already resolved issues but that is not the case because I have some examples of resolved issues where ther is a time to resultion SLA
1 answer
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