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SLA best practices

Jerryton Surya
Jerryton Surya
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 28, 2022

I will always make sure that my SLA stops tracking time to resolution while I wait for a response from the customer.

I'd be interested in knowing about your SLA best practices

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Kateryna_v_SaaSJet_
Kateryna_v_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Dec 25, 2022

Hi @Jerryton Surya 

To be honest, I immediately started working with “SLA best practice” using the SLA Time and Report for Jira add-on. But I surf a lot in the community and see frequent users' problems with native SLA, so I recommend this app. It really simplifies SLA control and reporting.

Our team developed it, and I can tell you a lot, but it's better to try it yourself with a 30-day trial.

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