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SLA best practices

Jerryton Surya
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 28, 2022

I will always make sure that my SLA stops tracking time to resolution while I wait for a response from the customer.

I'd be interested in knowing about your SLA best practices

1 comment

Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Dec 25, 2022

Hi @Jerryton Surya 

To be honest, I immediately started working with “SLA best practice” using the SLA Time and Report for Jira add-on. But I surf a lot in the community and see frequent users' problems with native SLA, so I recommend this app. It really simplifies SLA control and reporting.

Our team developed it, and I can tell you a lot, but it's better to try it yourself with a 30-day trial.


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