SLA Reports

[Daniel Cayea]

Is it possible to build reports in Jira? Administration would like to see a report on SLA for tickets that are submitted by end users.

[Fabio]

Hello Daniel, 

How are you? I hope that in safety

I think these two topics will help you, but you can either use Jira's JQL or reports, more advanced in EazyBI, boring on the Jira Dashboard

Links

https://confluence.atlassian.com/servicedeskserver/reporting-on-slas-939926403.html

https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-share-a-ServiceDesk-s-SLA-Report-on-Dashboards-in-Server/qaq-p/946215

Hugs

[Mariana_Pryshliak_Saasjet]

Hello @Daniel Cayea 

You can try SLA Time and Report in case you've meant that the end-user is a person who creates tickets on a service desk.

Using this add-on, you can create a config that could monitor this project. Then filter "by configs" or "by filters" on Issue |View Panel and you'll get the necessary data!

I hope it helps.

Best regards, Mariana

[Gökçe Gürsel {Appfire}]

Hi @Daniel Cayea ,

As a paid option, with Time to SLA, you can create detailed reports including elapsed time and remaining time for your SLAs, including start/end and target dates. You can save this configuration and use it to run periodic reports.

Time to SLA works for Software, Core and Service Desk projects.

You can also run summary reports to stay on top of your SLAs. 

Please let me know if you have any questions.

Cheers,

Gökçe

Please note that I'm one of the folks from Snapbytes

[Jack Brickey]

yes you can construct reports w/in a JSD project. Go to your project and click on Reports. in there you can create a new SLA report.