Hi @Marcos Sciarra,
There is an open feature request for this: JSDSERVER-222.
You might want to vote for it and keep watching the issue in order to stay updated. I agree that this is a really valuable feature, which was already released in Jira Cloud quite a while ago.
In the meantime, you could consider building similar reports through a reporting app like e.g. EazyBI.
@Walter Buggenhout _ACA IT_thanks.
@Marcos Sciarra please find more how to share eazyBI reports with your team
You could also explore more about Service Desk custom fields on our documentation page by following this link:
Martins / eazyBI support
Yes, you can share dashboards with users not in the SD team, read more here, you're looking specifically for Share and edit your dashboard
This is a popular way of sharing metrics (such as SLA information) with stakeholders who do not have project access.
Hi Marcos, let me clarify what I said before:
"Yes, you can share dashboards with users not in the SD team"
In the Dashboard settings you can choose people to share the dashboard to, and they should be able to view whatever information you've pulled to said dashboard. You can set this while creating a new dashboard also, here's what it looks like for me on Cloud:
Please find how eazyBI reports can be useful to share your SLA reports with users.
Martins / eazyBI support team
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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