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How to share a ServiceDesk's SLA Report on Dashboards in Server version

I need to share a SLA Service Desk report on my Dashboard because I neet to be seen by non SD users.

There is any way to do it?

2 answers

Hi @Marcos Sciarra,

There is an open feature request for this: JSDSERVER-222.

You might want to vote for it and keep watching the issue in order to stay updated. I agree that this is a really valuable feature, which was already released in Jira Cloud quite a while ago.

In the meantime, you could consider building similar reports through a reporting app like e.g. EazyBI

Hi,

@Walter Buggenhout _ACA IT_thanks. 

 

@Marcos Sciarra please find more how to share eazyBI reports with your team

https://docs.eazybi.com/eazybijira/publish-reports

You could also explore more about Service Desk custom fields on our documentation page by following this link: 

https://docs.eazybi.com/eazybijira/data-import/data-from-jira-and-apps/jira-service-desk-custom-fields

 

Martins / eazyBI support

0 votes
Aaron Williams Community Leader Nov 22, 2018

Yes, you can share dashboards with users not in the SD team, read more here, you're looking specifically for Share and edit your dashboard

This is a popular way of sharing metrics (such as SLA information) with stakeholders who do not have project access.

The issue is that I want to share some SLA reports created on Service Desk with non-SD JIRA users.

So, there is a way to do it?

Aaron Williams Community Leader Nov 22, 2018

Hi Marcos, let me clarify what I said before:

"Yes, you can share dashboards with users not in the SD team"

In the Dashboard settings you can choose people to share the dashboard to, and they should be able to view whatever information you've pulled to said dashboard. You can set this while creating a new dashboard also, here's what it looks like for me on Cloud:

Screenshot 2018-11-22 at 16.20.04.png

OK, that's clear.

The issue is with SLA's and SLA reports created on Service Desk.

I want to share this information (for example % of Time of 1st response).

I couldn't find the way to expose it without consume an agent license.

I'm looking for the same solution - I can share the dashboard, but the contents that are coming from reports created in particular projects are not shared - is there any way around it? Thanks!

Hi @Zofia_Kubik 

Please find how eazyBI reports can be useful to share your SLA reports with users.

https://docs.eazybi.com/eazybijira/publish-reports/dashboards-and-reports-visible-to-non-jira-users

 

Martins / eazyBI support team

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