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Hi,

Does any of the community have problems with accessing the SLA Panel from the kleint's side in Jira? This morning I noticed this message:

"Not authorised to view SLA Panel"

I checked in several projects and the same problem everywhere.

 

1 answer

1 vote
Jack Brickey Community Leader Dec 13, 2021

What do you mean by “klient’s side”. I can access via project settings and can see SLAs on issues.

...from customer's portal, but when I updated SLA Panel, issue was removed :)

Jack Brickey Community Leader Dec 13, 2021

This is new to me. I am unaware of any “SLA panel” in the portal. I am interested in hearing more on this. Images? Documentation?

As I said, an update off application solved the issue.

Jack Brickey Community Leader Dec 13, 2021

Thanks for sharing. I have not seen this before and I can’t seem to lay my hands on it right now in my instance. Is it possible that this is related to an add-on? I will quick keep looking around to see if I can find it.

yes, it was releted with add-on.

BTW thanks for handling

Jack Brickey Community Leader Dec 13, 2021

Ah ok thanks. Can you share the addon name?

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