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SLA Panel

Pawel Baranowski
Pawel Baranowski Dec 13, 2021

Hi,

Does any of the community have problems with accessing the SLA Panel from the kleint's side in Jira? This morning I noticed this message:

"Not authorised to view SLA Panel"

I checked in several projects and the same problem everywhere.

 

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Jack Brickey
Jack Brickey
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Dec 13, 2021

What do you mean by “klient’s side”. I can access via project settings and can see SLAs on issues.

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Pawel Baranowski
Pawel Baranowski Dec 13, 2021

...from customer's portal, but when I updated SLA Panel, issue was removed :)

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Jack Brickey
Jack Brickey
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Dec 13, 2021

This is new to me. I am unaware of any “SLA panel” in the portal. I am interested in hearing more on this. Images? Documentation?

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Pawel Baranowski
Pawel Baranowski Dec 13, 2021

As I said, an update off application solved the issue.

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Jack Brickey
Jack Brickey
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Dec 13, 2021

Thanks for sharing. I have not seen this before and I can’t seem to lay my hands on it right now in my instance. Is it possible that this is related to an add-on? I will quick keep looking around to see if I can find it.

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Pawel Baranowski
Pawel Baranowski Dec 13, 2021

yes, it was releted with add-on.

BTW thanks for handling

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Dec 13, 2021

Ah ok thanks. Can you share the addon name?

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Oksana Astakhova
Oksana Astakhova Sep 20, 2023

I have the same problem for some of our JIRA users all of the sudden too.

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