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SLA FIELD

Deleted user August 25, 2021

I Have set up the SLA's and they were display perfectly fine when viewing the ticket in the queue

 

Screen 1.PNG

I have logged a ticket again, when i view the ticket in the ticket queue, it doesn't show the SLA field

Screen 2.PNG

 

Any ideas what has changed as I haven't touched anything 

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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August 26, 2021

@[deleted], 

I would check how your SLA's are configured. It's possible that the ticket not showing the SLA's doesn't match the JQL for any of the defined goals.

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