Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
2 answers
If you need all users allowed to select their location in the ticket, or it will be set automatically, you need to create a custom field and new calendars for each time zone.
See how to do it in the article "SLA Configurations for different Time zones with Custom Fields in Jira Cloud".
In the article, I used a third-party SLA Time and Report add-on for Jira (developed by my team), so if you are okay with using those, you can easily customize your SLAs for each team as well.
Watch the video on how to set SLA for different time zones, and if you require any clarification, please let me know. I will be happy to assist you.
Hello @will ferguson
Could you provide additional details on what you mean by "Align the SLAs" and "Reporting on what SLAS have been configured in Jira"?
You can write JQL queries based on SLAs, typically they would start with "Time to ....". However, if you want to see the SLA configuration - you need to be a project administrator in the service project to view that information.
Here's an example of the SLAs in this Jira site when I start typing "Time"
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.