Please check the highlighted area (in red box) in the screenshot where the actual SLA is there in black box but the time to resolution window keeps on ticking and its not stopping at all.
Please note that I have set the SLA stops when resolution = set , enter status = resolved
Still need the configuration of the SLA to see what's going on..
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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