Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

SLA Clock is not stopping

Sapna Sharma
Sapna Sharma January 15, 2021

 Please check the highlighted area (in red box) in the screenshot where the actual SLA is there in black box but the time to resolution window keeps on ticking and its not stopping at all.

Please note that I have set the SLA stops when resolution = set , enter status = resolvedsla snapshot.jpg

Answer
Watch
Like Be the first to like this
354 views

1 answer

0 votes
Dirk Ronsmans
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
January 15, 2021

This threads not good enough? https://community.atlassian.com/t5/Jira-Service-Management/SLA-clock-is-not-stopping-after-closing-the-ticket/qaq-p/1580786

Still need the configuration of the SLA to see what's going on..

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events