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SLA Clock is not stopping

 Please check the highlighted area (in red box) in the screenshot where the actual SLA is there in black box but the time to resolution window keeps on ticking and its not stopping at all.

Please note that I have set the SLA stops when resolution = set , enter status = resolvedsla snapshot.jpg

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Dirk Ronsmans Community Leader Jan 15, 2021

This threads not good enough?

Still need the configuration of the SLA to see what's going on..

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