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Running Automation based on Request Type

Robert Wen Community Leader May 09, 2022

OK, this must be Monday.  I am completely stumped.

I want to use a JSM project to create Epics in Jira Software projects as a demo.

I've set up a Request type and Automation 

Screen Shot 2022-05-09 at 9.53.06 AM.png

But the result stops at the Advanced Condition.

Screen Shot 2022-05-09 at 8.58.24 AM.png

2 answers

2 accepted

2 votes
Answer accepted

@Robert Wen -

I would recommend that you use equal instead of "contains".

  • {{issue.Request}} - Returns the customer request type.

  • {{issue.Request Type.currentStatus.status}} - Returns the status of the current request.

  • {{issue.Customer Request Type}} - Returns the customer request type for older Jira instances.

Or just check for Request Type using "Issue Fields Condition" instead of "Advanced compare condition".

Hope this helps.  Happy Monday.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Perhaps he wants his condition to validates against all the request types that contains Mobile ?

Robert Wen Community Leader May 10, 2022

Thanks, @Joseph Chung Yin !  I went with the "Issue Fields Condition" and selected the Request Type.

1 vote
Answer accepted

{{issue.Request Type}} gives you what you want

By looking again at your screenshot I think the issue is that you added double quotes to the value in the comparison.


Check mine :

Screen Shot 2022-05-09 at 1.21.00 PM.png

Robert Wen Community Leader May 10, 2022

Cool!  Thanks!

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