Running Automation based on Request Type

[Robert Wen_ReleaseTEAM_]

OK, this must be Monday.  I am completely stumped.

I want to use a JSM project to create Epics in Jira Software projects as a demo.

I've set up a Request type and Automation 

But the result stops at the Advanced Condition.

[Joseph Chung Yin · Accepted solution]

@Robert Wen_ReleaseTEAM_ -

I would recommend that you use equal instead of "contains".

• {{issue.Request Type.requestType.name}} - Returns the customer request type.

• {{issue.Request Type.currentStatus.status}} - Returns the status of the current request.

• {{issue.Customer Request Type}} - Returns the customer request type for older Jira instances.

Or just check for Request Type using "Issue Fields Condition" instead of "Advanced compare condition".

Hope this helps.  Happy Monday.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Pier-Olivier Tremblay]

Perhaps he wants his condition to validates against all the request types that contains Mobile ?

[Robert Wen_ReleaseTEAM_]

Thanks, @Joseph Chung Yin !  I went with the "Issue Fields Condition" and selected the Request Type.

[Pier-Olivier Tremblay · Accepted solution]

{{issue.Request Type}} gives you what you want

[Pier-Olivier Tremblay]

By looking again at your screenshot I think the issue is that you added double quotes to the value in the comparison.

Check mine :

[Robert Wen_ReleaseTEAM_]

Cool!  Thanks!