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Run a report to see how many tickets are closed

Paul Sheraton
Contributor
September 13, 2022

So I need to be able to Run a weekly report to see how many tickets my team are closing each week as I suspect some members of the team aren't pulling their wait.

 

Is there any easy way to do this?

2 answers

1 vote
Paul Sheraton
Contributor
November 30, 2022

Thanks but no the above don't help I want a report to show all tickets closed over the last month by an agent. We have a report which shows all tickets closed by all agents but I want a filter to show per agent.

Screenshot 2022-11-30 212637.png

0 votes
Alex Koxaras -Relational-
Community Champion
September 13, 2022

Hi @Paul Sheraton 

You can search with a JQL, providing that the resolution date is set on the closed issues. E.g.

Project = YOURPROJECT and resolution >= startOfWeek() and resolution <= endOfWeek()

Let me know if that helps.

Paul Sheraton
Contributor
November 30, 2022

Thanks but no the above don't help I want a report to show all tickets closed over the last month by an agent. We have a report which shows all tickets closed by all agents but I want a filter to show per agent. See above

Alex Koxaras -Relational-
Community Champion
December 1, 2022

@Paul Sheraton What exactly you mean "per agent"?

You could user the assignee = currentUser() in order for the filter to bring only results for the current User who runs the filter.

Or you can user the assignee = agent_username (<--replace this with the actual username) to get the results for the specified user.

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