Rules

[Filipe Túlio]

good morning,

I already discovered the problem, my problem.

I'm creating rules that after a transaction is carried out in Jira Service, it creates a new issue in Jira Work. In this way, the following follows,

When issue transitioned
From
Open
I'm
In Analysis

Then, Create a new
my issue name
in
my project name.

The problem is that I am applying this rule to several situations, and whenever any task is changed from open to analyze it creates all of which the rule is initially defined as such.

Any solution?

[Muhammad Moazzam Hassan]

Please share your rule screenshot and rule scope to identify the problem.

[Marc Koppelaar]

Hi @Filipe Túlio 

Sharing your rule and all its detail will give community members better insight in your request and the possibility to find a solution regarding your question.