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I am having trouble with an automation running. When I click on Run Rule, it is successful and sends the email that I have setup for it. But if I wait for it to run on its own, it is not running. Here is what I have configured. This is just a test configuration to make sure it runs correctly. I have this set to run every 5 minutes if a status has not changed from "waiting on customer".
Once I have the kinks worked out, i will change it to the actual time frame that I want to use. Can anyone tell me what I am doing wrong?
And when you Validate the query, are there any returned results?
Correct. Here is the screenshot of everything. the rule runs successful if I click the Run Rule button. So that leads me to believe that I have the CRON and and JQL query correct. But it doesn't run on its own and I don't get any errors that tells me why it didn't run.
Aw. Nice! Didn't even look at your CRON....nice job!