If I use round-robin to assign to a list of agents, is there a way to automatically assign to active agents without manually adding and removing them from the list?
If an agent is working but takes a lunch is still receiving tickets. Is there an "active" or "inactive" option to use with round-robin assignments?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events