Round Robin Assignement

[APREMKU6]

The current behaviour of Round Robin assignment seems bit odd.

For example, I've a team of 6 members(A,B,C,D,E,F). Now Monday I get 3 tickets, so it get assigned to A,B and C. 

Now, when Tuesday starts, 2 tickets comes in and it should get assigned to D and E but it will get assigned to A and B again. 

I would like to continue the round robin not based on a day but based on the user list. So, if A,B and C are assigned tickets on 1st day and when next ticket comes it should go to D, E and F and the cycle should repeat to A and so on.

Let me know if this is possible to setup.

Here is the screenshot of the rule I am using

[Marcus Jones]

@APREMKU6 - Have you tried creating a group in the admin portal, adding your users into the group and then setting the round robin on the group instead of a user list? 

I know it shouldn't make a difference but might be worth trying.

[APREMKU6]

Let me try that as well. But I am not sure whether I've access to create a group but I will see to get one created and try it.

Thanks @Marcus Jones 

[Jehan Bhathena]

Hi @APREMKU6 ,

I would second @Ste Wright 's answer. Round robin's scenario would be good when you have a heavy inflow of tickets. "Balanced Workload" would be a better suited for your use case here.

Although I found a few articles that mentioned the Round Robin working, and it should work the way you want it to in the description:

• https://confluence.atlassian.com/automation070/smart-assign-jira-issues-load-balancing-round-robin-and-more-1014664568.html
• https://blog.isostech.com/atlassian/complex-auto-assigning-with-automation-for-jira

Would Suggest raising a support ticket in case with Atlassian if this hampers your working : https://support.atlassian.com/contact/#/

[Ste Wright]

Hi @APREMKU6 

Not the answer you might be hoping for - but if you have so little tickets being received, is round-robin the best approach?

Perhaps balanced workload would be better?

Ste

[APREMKU6]

Thanks @Ste Wrightand @Jehan Bhathena I will look into the balanced workload, But there are internal tasks or Adhoc requests which gets raised and that is something which I can assign based on workload.

But just for the customer issues we want to make sure everyone gets a hands on to it by getting a ticket to work.