Role of Service Desk Team and Service Desk Customer

[Ken Shum]

May i know what is the difference between role Service Desk Team and Service Desk Customer?

[Alexis Robert]

Hi @Ken Shum , 

these are different roles : 

• Service Desk Team is for the Jira Service Management agents that will answer issues raised on your portal
• Service Desk Customer is for your Portal users, they will create issues for your support team

You can look at the documentation from Atlassian on this topic : https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

Let me know if this helps, 

--Alexis

[Alsalaampakistan]

Sir, all Tasks and bugs didn't transfer from alsalaamtechhouse@gmail.com to alsalaampakistan@gmail.com. please resolve my this issue as soon as possible.