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Role of Service Desk Team and Service Desk Customer

Ken Shum I'm New Here Apr 28, 2022

May i know what is the difference between role Service Desk Team and Service Desk Customer?

1 answer

1 vote
Alexis Robert Community Leader Apr 29, 2022

Hi @Ken Shum , 


these are different roles : 

  • Service Desk Team is for the Jira Service Management agents that will answer issues raised on your portal
  • Service Desk Customer is for your Portal users, they will create issues for your support team

You can look at the documentation from Atlassian on this topic :


Let me know if this helps, 



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