Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,644,485
Community Members
 
Community Events
196
Community Groups

Role of Service Desk Team and Service Desk Customer

Ken Shum
Ken Shum Apr 28, 2022

May i know what is the difference between role Service Desk Team and Service Desk Customer?

Answer
Watch
Like Be the first to like this
2269 views

1 answer

2 votes
Alexis Robert
Alexis Robert
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Apr 29, 2022

Hi @Ken Shum , 

 

these are different roles : 

  • Service Desk Team is for the Jira Service Management agents that will answer issues raised on your portal
  • Service Desk Customer is for your Portal users, they will create issues for your support team

You can look at the documentation from Atlassian on this topic : https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

 

Let me know if this helps, 

 

--Alexis

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events