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Revert to the Old view in Jira Service Desk

Ashley Davies
Ashley Davies
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January 13, 2020

Other than clicking the "see the old view" link within each issue is there a way to revert to the old view from the settings?

Whilst the new view may be good I have a team of users who will need their working instructions updating before my organisation wants them to use the new view.

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Mike Bowen
Mike Bowen
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January 13, 2020

Hi @Ashley Davies 

Yes, click on your Avatar. Settings, On Personal Settings scroll to the bottom of the page and under Jira Labs switch off the New Jira issue view. 

Jira Labs.png

-Mike

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Ashley Davies
Ashley Davies
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January 13, 2020

, Shame I can't control it for my users but I can get them to do it individually.

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Mike Bowen
Mike Bowen
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January 13, 2020

Well its a personal preference. Some of my colleagues love the new look, I can't stand it. 

But yes it would make life a lot easier wouldn't it especially if they are logging tickets to have it turned on or off. 

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