Restrict view for specific user group

[Nataliia Kekosh]

Hi!

I'm looking for a way to limit the view of tickets for our external consultants. They should be able to only see tickets assigned to their group in Jira.

I was trying to use the Issue security scheme but was only able to limit the view based on the Current assignee. It's not quite what I need because they should be able to see all tickets in their group and be able to collaborate on them and not only see ones assigned to an individual.

Is there a way to achieve it?

[Dirk Ronsmans · Accepted solution]

Hi @Nataliia Kekosh ,

Issue level security should be the way to go. If you create a security level you can specify who can see the ticket and that is not limited to the current Assignee.

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/

A security level's members may consist of:

• Individual users

• Groups

• Project roles

• Issue roles such as 'Reporter', 'Project Lead', and 'Current Assignee'

• 'Anyone' (eg. to allow anonymous access)

• A (multi-)user or (multi-)group picker custom field.

You will need to add a custom field to the issue which contains the group that can view it or add some kind of attribute on the issue which will result in applying the correct level. 

However if it has to be dynamic with the same level, normally a custom (multi-)group field on the issue is the way to go. That way when the field is adjusted the visibility also changes.

[Nataliia Kekosh]

Hi @Dirk Ronsmans !

Thank you for the quick response!

So do I understand correctly?

I need 2 security levels:

1. Internal employees (default) - can view all tickets in the project.

2. External consultants - can only view tickets assigned to their group.

How do I apply the security level 2 when the issue is assigned to that external team? I have a field called Department and I was thinking of using automation to apply the security level 2 when a certain department is selected. But for some reason, I cannot select level 2, only level 1.

Do you have any suggestions on how to set it up properly?

Thanks in advance!