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We would like to user JIRA SM to provide our staff with an IT Helpdesk. This helpdesk also need to accomodate for receving notifications from monitoring, and also requests from external partners.
We've tried "all" the settings in Jira SM, but there is no way to configure the following:
Anyone had the same issue? In case; how did you resolve this?
We had a similar issue and we had to purchase the extension for service desk from devinity. It allows you to restrict who is allowed to see the portal. I guess you can lock it for everyone who is external.
Hi @Fabian Lim
Was the below extension the one that you purchased?
Also, I'm assuming you can restrict who can access the portal but allow anyone to email the various SM projects, right? This is the issue we're facing. We want to limit the portal to only internal folks, but let all external folks still be able to create tickets via email.
Thanks for your help!
I am also looking for this ,Kindly guide me how we can restruct external users to access portal,we can hide portals but user can access it when they enters the URL