Is it possible to create knowledge base/confluence articles which are then restricted based on the organisation a customer belongs to? For example, show a report confluence page to service desk users from a specific organisation.
Alternatively, is it possible to share a standard confluence page with service desk users?
Am looking at Confluence this but the lack of a solution is a blocker for us. If a Confluence KB integrated Service Desk cannot limit selected pages to a logged-in Customer then we might use Service Desk, but would not use Confluence.
It would be nice to be able to limit specific KB content to specific Organisations, but at least restricted to a customer is key for us.
JIRA keeps growing, but community requests like this fall on deaf ears so I'm not optimistic, but did anyone find a solution to this.
We have support tickets that come in that we create KB for but the info cannot be shared with other organizations.
So does this mean I have to create a service desk for every organization? Where do I put shared resources.
Here is what we have
Service desk - ST
Org A sends generic request
Org B send similar request - allow them to see kb created from first request.
Org A sends sensitive request - KB created that only Org A users can see.
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