I have multiple projects on Jira Cloud. In some of them I can restrict access to comments to certains roles. But not in some other projects and I cannot see how to enable that in these projects.
Any ideas to what may lead to restrictions being available in some projects and not others ?
Hi @Benoit Voisin,
Although you tagged your question as JSM-related, a first difference can come from the Jira project type you are looking at. Jira Service Management offers out-of-the-box internal vs public comments, whereas Jira Software does not.
Second, in JSM your ability to add public comments is linked to your role as an agent in that project. Only agents can comment publicly on a JSM issue and it is perfectly possible that you are an agent in one project and not in a different one.
A final thing that comes to mind, is issue security schemes. And as you mention being able to restrict comment visibility to certain roles, that smells very much like this last option. Issue security schemes can be configured on a per project basis, so that can perfectly explain why you are seeing the capability in some projects and not in others.
To learn more about issue security, see this support article.
Hope this helps!
Thanks for your answer. From what I see it is coming mostly from the team vs company managed projects. It seems that you cannot restrict access to specific comments in a team managed project.
Do you know if this is a known limitation that will not change or is it something that will be made available in the near future ? I give access to this project to my customers and I need to be able to privately comment some issues. Should I recreate a Company Managed project for my needs ?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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