Restrict Request Type by Permission

[Chris Chung]

Hello,

Looking for a way to restrict ticket types/ request types on the portal by a security group?  Is that possible?

[Joseph Chung Yin]

@Chris Chung -

I agreed with @Mikael Sandberg statement, currently is not possible out of the box.  I believe you can take a look at this third party add-on that may provide you with the functionality - https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?tab=overview&hosting=cloud

Currently there is an outstanding existing enhancement request at Atlassian hand, I would recommend you to add yourself as a watcher of the issue - https://jira.atlassian.com/browse/JSDCLOUD-195

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Mikael Sandberg]

The short answer is no, you cannot restrict the request types on the portal via groups.