I need to restrict projects from being available on the help center for external users.
Right now the projects are configured this way:
Choose who can send requests to “JIRA Service Management” via email or the portal:
Hello @Bruno Frade
Thank you for reaching out.
Per your description, I understand that you would like to prevent external people (not linked to an Atlassian account) from sign-up to your project portal, however, you still want your team (Which currently has an Atlassian account) to be able to self sign-up on the project portal. Did I understand it properly?
If that's the case, you can keep the option "Anyone allowed on the customer access settings" flagged and change your Customer Access to only allow Atlassian accounts to sign-up. These would be the steps:
Optionally, you can also allow external customers on Specific domains to sign-up for the project portal. In that case, you can follow the steps below on the same Customer access page:
Let us know if you have any questions.