Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Restrict Account Creation in Customer Portal

andylee July 11, 2024

Hello,

We have an internal .ORG domain which is synced with OKTA for all accounts that is accessible.  When non-staff accesses the Customer Portal, they can enter an email address and then when they enter it, they are given the option to create an Atlassian account and then use it to submit tickets.  We are trying to restrict this but struggling with it.  Any help is appreciated.

In Customer Access screen the following is set:

  • Unchecked Allow portal-only accounts to be created for new customers
  • Checked, Don't allow customers to create their only accounts

Screenshot 2024-07-11 at 2.18.17 PM.png

 

From the Customer Portal, if you enter a random email address, you can create an Atlassian Account by selecting Continue with Atlassian account > Create an account > Signup.  

Screenshot 2024-07-11 at 2.17.40 PM.png

Odd thing also is that after this account was created all of the hidden Projects were also displayed on the Customer Portal as well.

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events