Restrict Account Creation in Customer Portal
Hello,
We have an internal .ORG domain which is synced with OKTA for all accounts that is accessible. When non-staff accesses the Customer Portal, they can enter an email address and then when they enter it, they are given the option to create an Atlassian account and then use it to submit tickets. We are trying to restrict this but struggling with it. Any help is appreciated.
In Customer Access screen the following is set:
- Unchecked Allow portal-only accounts to be created for new customers
- Checked, Don't allow customers to create their only accounts
From the Customer Portal, if you enter a random email address, you can create an Atlassian Account by selecting Continue with Atlassian account > Create an account > Signup.
Odd thing also is that after this account was created all of the hidden Projects were also displayed on the Customer Portal as well.