Um cliente abril um chamado pelo portal. Esse Chamado foi respondido pela equipe e notificado para o cliente . Porem ao invés do cliente acessar o portar para responder por la esta respondendo direto pelo e-mail, mas essa resposta não esta caindo no tick deixando a equipe sem saber se ouve resposta do problema ou não . Ha alguma forma de quando houver resposta do tickt por e-mail ir direto para o anexar no ticket ?
A customer opens a ticket through the portal. This Call was answered by the team and notified to the customer. However, instead of the client accessing the portal, he is responding directly by e-mail, but this response is not appearing on the tick, leaving the team not knowing whether to hear a response from the . Is there any way when there is a reply to the tickt by email to go straight to attach it to the ticket?
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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