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Resposta do ticket por e-mail não aparece no ticket / Email ticket response not appearing on ticket


Bom dia 

Um cliente abril um chamado pelo portal. Esse Chamado foi respondido pela equipe e notificado para o cliente . Porem ao invés do cliente acessar o portar para responder por la esta respondendo direto pelo e-mail, mas essa resposta não esta caindo no tick deixando a equipe sem saber se ouve resposta do problema ou não . Ha alguma forma de quando houver resposta do tickt por e-mail  ir direto para o anexar no ticket ? 


A customer opens a ticket through the portal. This Call was answered by the team and notified to the customer. However, instead of the client accessing the portal, he is responding directly by e-mail, but this response is not appearing on the tick, leaving the team not knowing whether to hear a response from the . Is there any way when there is a reply to the tickt by email  to go straight to attach it to the ticket?

1 answer

0 votes
Jack Brickey Community Leader Jun 10, 2022

Please go to project settings > email requests and view logs to see if you can find the entry for the reply.

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