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Resolved requests being shown under "open requests" in Servicedesk

Renato Graf
Renato Graf April 8, 2019

I set up a very small and simple Servicedesk. 

If the Desk-manager changes the requests status to "resolved" or "gelöst", as it is in german, on the customer-side it will still show up under "show open requests", even though its status is now "resolved"

 

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Brant Schroeder
Brant Schroeder
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April 8, 2019

On the issues that you are resolving is a resolution being set?

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