We are currently using automation for jira to transition issues that have been in a waiting for customer state for 14 days to resolved. This works perfectly except that a resolution date is not assigned to the issue.
This is skewing our reporting data.
When we do this manually (transition the issues ourselves) the date is assigned. It is only when it is handled through the automation that no date is assigned.
Why is this and how can we resolve it?
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events