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Resolve issue Screen - RESOLVED FIELD

Barış Özer
Barış Özer Dec 20, 2022

Hello to everyone,

When a ticket is resolved, fields like the attached are displayed.

I've looked everywhere and can't find this field.

Where should I go in settings?

Urgent help please (:image.pngimage.pngimage.png

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Dirk Ronsmans
Dirk Ronsmans Community Leader Dec 20, 2022 • edited

Hey @Barış Özer 

This looks like a cascading list field. You should look at your Custom Fields and look for the 

  • Service desk Category
  • Resolution Comment

fields.

So "custom fields" should be where you can find them.

The options there would be part of the field options.

https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/

 

If you want to remove the field from the screen, your best bet is to look at the workflow transition to see which screen is attached and edit that one

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