Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Resolution date doesn't set

Hello!

I have added post-function Resolution = done in workflow for final status, ticket is changing Resolution = done, but on customer portal there is no resolution date for user, only creation date.
What am I doing wrong?
(screenshot from customer portal)
3.png
(screenshot from jira)
4.png

1 answer

1 accepted

1 vote
Answer accepted

@Artemiy -

Based on my knowledge, "Resolved" field (which is the resolution date) is not available in the customer portal (as out of the box default).  The only thing is exposed is the issue status.

You may want to look into the following paid add-on to give you the ability - https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management?hosting=cloud&tab=overview

 

NOTE - You can customize the fields display in your JSM queue configuration setup (i.e adding the "Resolved" field.  However it is not for the customer portal.  I am sure that you already aware of this ability.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

I agree with @Joseph Chung Yin .Extension for service desk is a must have plugin for the customization of the service desk portals. 

Hello, Joseph, Fabian!

I'll check this addon, thanks alot!

If there is no standard field for "Resolved", then what does this field refer to? As far as I understand it is configured by the standard Service Desk tools added in one of the updates this year, at least I didn't find it in the custom fields.

"Resolved" field is a system field and not a custom field.  When issue's resolution is populated, this system field is automatically populated.

If you access the issue directly via the project UI, you will see the field "Resolved" listed under the Dates section in the View Issue screen.

If my answer addressed your ask, please click on the "Accept Answer" button.

Best, Joseph

Thanks, Joseph!

Solved wo addon by rule setting dueDate = {{now}} after resolution, to show date for clients portal (dueDate is available for client portal)

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

94 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you