Resolution Time calculation

[Mohamed Saad Taha]

Dears,

Is there any way to calculate how much time every request takes from creation till closure.

BR,

[Madhu_RVS]

Hi @Mohamed Saad Taha 

If you are open for a mktplace solution, you can try out our plugin,

Time in Status Reports 

The add-on provides the time in each status for the entire lifecycle of the issue, including the average time.

You can group multiple statuses and only include the ones you need to define a total combined time in those statuses, to calculate the resolution/cycle/lead times.

Do try it out.

Disclaimer : I work for RVS, the vendor for this app

[Emre Toptancı _OBSS_]

Hello @Mohamed Saad Taha ,

If you are OK with using a marketplace app for this, our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

       

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

  

Using Time in Status you can:

• See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
• Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
• Export your data as XLS, XLSX, or CSV.
• Access data via REST API. (for integrations)
• Visualize data with various chart types.
• See Time in Status reports on Jira Dashboard gadgets

https://marketplace.atlassian.com/apps/1211756/

EmreT

[Bloompeak Support]

Hi @Mohamed Saad Taha

If lead time report is what you need, you can try Status Time Reports app developed by our team. For more detail, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Here is the online demo link, you can see it in action and try without installing the app.

If you are looking for a free solution, you can try the limited version Status Time Free.

Hope it helps.

[Fabio Racobaldo _Herzum_]

Hi @Mohamed Saad Taha ,

you can setup a SLA in order to retrieve that information (https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html)

Time to resolution is an example of that type of calculation https://confluence.atlassian.com/jirakb/how-does-the-service-management-time-to-resolution-report-work-859509141.html

Fabio