Resolution Customer Notification - change to email template

[Romy Meyers]

We send customer email notifications when an issue is created, commented on and resolved. 

The resolution email has a section on 'How was our service for this request?' which i need to remove from the template. We currently are not using the customer portal and this survey automatically redirects the customer to the portal we have turned off. 

Thanks for any assistance on this. 

[Fernando Eugênio da Silva · Accepted solution]

@Romy Meyers 

You need to disable the 'Customer Satisfaction' option in your project.

Go to Project Settings > Satisfaction Settings > Disable the option "Collect satisfaction (CSAT) feedback"

Hope this helps.

Regards

Fernando

[Romy Meyers]

thank you so much fernando!!!