Required option in a field configuration doesn't work

[Maria Szydłowska]

Hi,

I have a problem with configuring some custom fields to be required on the Create Form.

They are marked as required in field configurations, but they are not validated on Create Form - they even don't have a characteristic red star.

I am able to create an issue without any value in those fields. It shouldn't happen.

Solutions I've tried:

• workflow validators from here: https://confluence.atlassian.com/jirakb/how-to-make-jira-applications-fields-required-in-a-workflow-transition-691011903.html
  It doesn't work for me because I have only 3 options to be validated for create issue transition: Checklist Validator, Permission Validator, User Permission Validator - none of them let me add validation for required fields
• An issue with a solution: https://community.atlassian.com/t5/Jira-questions/How-can-I-make-a-custom-field-required-on-creation-of-an-issue/qaq-p/420244
  Doesn't work for me for the same reason as the first one.

A similar problem found:

• Here I found some issues with Jira Versions: https://community.atlassian.com/t5/Marketplace-Apps-questions/How-do-I-set-a-Checklist-as-a-Validator-for-a-workflow/qaq-p/629774
  Is it possible that validators configuration is unavailable for my Jira version (porduct type: Jira Server, my version: 7.3.1)

Thanks in advance for any piece of advice!
Have a great day, 

[Maarten Cautreels · Accepted solution]

Hi Maria,

Thanks for doing some research and looking at other questions already. 

I just gave it a try on my 7.7.1 instance and that does seem to work as expected. 

The Field Configuration that you've adjusted, is that assigned to a Field Configuration Scheme. A Field Configuration Scheme basically says which Field Configuration to use for which Issue Type. Are you sure the Field Configuration that you've changed is assigned to the correct issue type in the Field Configuration Scheme?

Best,

Maarten

[Maria Szydłowska]

Thanks for a fast response @Maarten Cautreels!

I have created a field configuration called Design Team, and I have assigned this configuration for a User Story Issue type (See the screenshot).

The second screenshot shows you a field with a required mark.

On a create form the field looks like not required (third screenshot).

[Maria Szydłowska]

Field configuration "Design Team" associated with User Story

[Maria Szydłowska]

A Field form "Design Team" field configuration marked to be required:

[Maria Szydłowska]

A field "Product Owner" from a Create Form - should be required, but it looks and behaves like an optional one.

[Maarten Cautreels]

Hi Maria,

Thanks for the screenshots that really helps. I tried myself with a User Picker and that does work immediatly:

There's only one piece of the puzzle I haven't seen in the screenshot. The Field Configuration Scheme should be configured on the project in which you're creating the Story in. Can you check the project configuration and make sure the right Field Configuration Scheme is configured?

Best,

Maarten

[Maria Szydłowska]

Thanks @Maarten Cautreels!

Each time I created a new custom field I had to choose a context for them.

I choose for the field "Product Owner" project "Design Team", and a User Story as an issue type.

Is there a place in the project when you associate a field configuration? I have never done this before from the Project configuration.

[Maarten Cautreels]

Hi Maria,

The context defines on which project(s) the field will be visible/useable but that has nothing to do with the Field Configuration Scheme.

Associating a Field Configuration Issue Scheme described the steps you should perform.

The Configuration (Schemes) are a complex matter. This page describes pretty clearly how it all works. (in case you're interested)

Best,

Maarten

[Maria Szydłowska]

@Maarten Cautreels that was the missing step from the configuration!

I skipped this because I had no idea that even projects in Jira have their own Field Configurations!

This is the knowledge I was looking for!

I am extremely grateful for your responses and for a patient explanation with links to documentation.

Everything works now - after adding the proper Field Configuration to the Project Required fields behave as required fields :).

[Maarten Cautreels]

No problem, the configuration of JIRA isn't always as easy as it could be. On the other hand it has so many possibilities. 

Have fun with your new knowledge and don't hesitate to post a new question when you have one!

Best,

Maarten

[Sara El-Kady]

I had the same problem and skipped the same step :) .. Thanks a lot Maarten, so helpful tip!

[Adam Fishlock]

Same problem for me. Don't remember skipping the step but have done what it suggested in the linked article and this now works. Thanks, @Maarten Cautreels