Request participants

[Irina Izofatenko]

In our company we need to allow clients to add request participants themself. As I see only internal users can add this field. 

Is there any possibility to let clients to do it?

[Najjar [Innovura]]

Hi @Irina Izofatenko

Customers may add requests participants by clicking share, which will appear as a button on the request after creation. 

Also you may use customer organization to allow all members of an organization to share requests together.

[Irina Izofatenko]

We tried but we dont have share option

[Irina Izofatenko]

Also, please advise from where I can do this "Also you may use customer organization to allow all members of an organization to share requests together."

[Najjar [Innovura]]

For customers are not able to see share button please check this

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Customers-can-t-see-quot-Share-quot-button-on-Service-Desk/qaq-p/673755

To add Customers to organizations check this link

https://support.atlassian.com/jira-service-desk-cloud/docs/add-a-customer-to-an-organization/ 

[Irina Izofatenko]

I cant open last link 

[Najjar [Innovura]]

Try this one

https://support.atlassian.com/jira-service-desk-cloud/docs/add-a-customer-to-an-organization/