Customers can't see "Share" button on Service Desk issues

Hi,
I have a problem with my Service Desk (3.8.1). Customers can't see the "Share" button in Portal issues.
I checked Customer Permissions: "Who can customers share requests with?" is set as "Any customer or organization, by searching in this project", but still having this error.
What can I check or do? 

Thanks.

1 answer

0 votes
Lenard Lee Atlassian Team Nov 18, 2017

Hi Marcos,

Does this happen to all customers in the project? Or only on selected customers? 

It'd be good if you could try on multiple users, across multiple browsers and devices so we could rule out browsers and browser extensions compatibility.

Regards.
Len

Hi,

It happens to all customers.
I tried in Chrome, IE and Firefox and doesn't works.

Anyway, I don't need this anymore because it will be done with a script in the future.

Thank you.

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