Request participants not added when user gets CC'ed in the email

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Hello community!

Not sure what happened, but it seems that after the new update for adding up to 10 email addresses for a JSM project. We have one custom email address that has been set to reply to address.

Before, this worked fine. Now, when a user raises a request via email and adds another user as CC, they do not get added as request participants anymore. Can you help?

 

2 answers

1 accepted

0 votes
Answer accepted
Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Hi @Nikola Perisic I found this issue on Atlassian's Jira site. It sounds like what you're looking for.

If it is, feel free to vote for and watch it for updates.

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

hI @Dan Breyen 

Thanks, this is more geared towards the official email domains for example outlook or gmail ones. For outlook it didn't want to add request participants at all (for a whole day), for gmail it did it right away. I have the second option selected which allows cc'ed users to be added as request participants.

I will use this ticket as the reference for the customers.

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Does this mean that outlook and gmail would be added as domains as well? This is creating a security concern though.

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 5, 2024

The workaround by Atlassian was proposed:

  • In user access settings (admin.atlassian.com), select Any domain
  • Locate the JSM product
  • For a role, choose None

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events