Request participants not added when user gets CC'ed in the email

[Nikola Perisic]

Hello community!

Not sure what happened, but it seems that after the new update for adding up to 10 email addresses for a JSM project. We have one custom email address that has been set to reply to address.

Before, this worked fine. Now, when a user raises a request via email and adds another user as CC, they do not get added as request participants anymore. Can you help?

[Dan Breyen · Accepted solution]

Hi @Nikola Perisic I found this issue on Atlassian's Jira site. It sounds like what you're looking for.

If it is, feel free to vote for and watch it for updates.

[Nikola Perisic]

hI @Dan Breyen 

Thanks, this is more geared towards the official email domains for example outlook or gmail ones. For outlook it didn't want to add request participants at all (for a whole day), for gmail it did it right away. I have the second option selected which allows cc'ed users to be added as request participants.

I will use this ticket as the reference for the customers.

[Nikola Perisic]

Does this mean that outlook and gmail would be added as domains as well? This is creating a security concern though.

[Nikola Perisic]

The workaround by Atlassian was proposed:

• In user access settings (admin.atlassian.com), select Any domain
• Locate the JSM product
• For a role, choose None