Request participants gets notified only after the ticket is approved.

[Jitendra Injam]

Hi , I am query. When a ticket is created it notifies to request participants even ticket is awaiting for an approval. We would like this way , Request participants get notified only after the approval process is completed.

[Mikael Sandberg]

It can be done using automation. You would have to turn off the customer notifications like Public comment added, Customer-visible status change and Request created and then set up the automation so it notifies all customers involved on the request after it has been approved.