Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,912
Community Members
 
Community Events
176
Community Groups

Request form fields and issue view

I've been setting up my portal forms and trying to standardise the issue view as well.  I thought I had everything done perfectly, until I realised that everything I had done in the issue view, had messed up my portal forms.

In my portal forms, I have a field 'Business Unit' which I've made mandatory with selected options. Portal form.png

Request form configuration.png

In the Issue View/Edit form, I want the Business Unit and other fields to be displayed in the Information tab (because it's just used for reporting purposes and is 'noise' on the General tab.

Issue view config.png

Issue Overall Config Screen.png

When I go into the configuration for the Incident Type screens, the Request form shows as per the attached image. I saved these.

Then moved onto the Issue View tab, in order to customise these fields.  So I wanted all these fields to be shown on the 'Information' tab - so I went to the 'edit fields & tabs' view, and changed it as per the attached images.

 

However, when I went to my portal and looked at the form again, it had removed the 'Business Unit' fields from the Request form view completely.  They no longer show up as fields on my Portal Form either, and the field in the left panel now says 'Business Unit' Request view next to it.  I moved the fields back into the Request Form view, saved the changes again, and then when I looked at the request view again, it had removed them from the 'Information tab' and put them into the 'General tab' as per the below screenshot.

General tab.png

Am I doing something wrong, or is it an 'either or' scenario. I had the fields on the Portal field for users to complete which means they are on the General tab OR I have them on the Information tab, but it means they don't appear on the Portal form for users to complete?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events