I'm able to create a new screen, populate it with several fields (including Request Type), and then set it as the screen for a particular transition, however when the screen shows, all fields are there with the exception of the Request Type. Did I miss a step? Or is this tied to the Request Type field itself somehow?
Yes, there's a slight oddity here in that Request type is implemented so that it looks like a field and so you can put it on screens.
It isn't a field you can change, it's a structural attribute and it determines other things, so you can't just change it as though it were a field.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events