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Automation rule for adding the “Request types” are set in Jira core UI whenever a ticket is created. But for some reason this rule is not getting executed and “Request type” shows as "No Match" for few tickets(Issues). Am I missing any other settings?
Any Suggestions will be helpful.
Is the rule not triggered OR is it going in error state, not setting the Request type, that's an important difference here.
Can you share your rule configuration?
Hello @Jeroen Poismans ,
Thank you for the answer.
The Automation rule is working fine. The same rule is automated for all tickets but few are tickets are not getting executed. Please find the attached screenshot which is having same rule. One ticket showing success and other one ticket showing not executed.
Please look into the shared screen shot above.
Some follow up questions:
Just trying to narrow it down.
Sorry, I should have been more clear.
What I would like to see:
Because your screenshot shows different channels (automation rule only takes jira into account), would be related to that.