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Our company just has 1 Support email address and management want to keep it this way.
However, we will have a separate Support project for each client.
Problem - We require users who are CC'd to be cloned over so that they can receive our email responses when we respond in the new ticket. We are not yet using the portal. Request Participants are not cloning to the other ticket.
I have set up the automation to clone the tickets from a catch-all project to the client - specific project.
Everything copies over apart from the Request Participants.
I have tried selecting "copy from trigger issue" but they didn't copy either.
The CC'd users are added as customers in the client-specific project
Sometimes Issue Created rules are triggered so fast that not all the data has actually been recorded in Jira yet.
Try adding a Re-fetch action before the step where you create the new issue.