Request Participants Automation Not Working

[Drishti Maharaj]

Hi,

I have an automation set up that when a new issue is created in a project that follows a specific JQL, then the issue should be edited and to include users in the "Request Participants" field.

I have attached what I have tried for the automation, yet it does not seem to work and the issue is never actually updated.

Would something specific be missing?

Thanks.

[John Funk · Accepted solution]

Hi Drishti,

Can you include the audit log for when the rule runs? And what is not working? What is not happing that you expect that it should? 

[Drishti Maharaj]

Hi @John Funk - the issue is not being updated in the sense that it is not editing the "Request Participants" field and adding the names that I have included.

What ideally should happen is when an issue like attached image is created and based on the JQL, it should update the field and add the participants.

[John Funk]

Can you please share the audit log? 

[Drishti Maharaj]

Nothing seems to be happening when the issue is created.

The audit log shows "No actions performed" on BES-140423 which is correct as that issue does not follow the JQL set up in the automation rule but there is nothing for BES-140424.

BES-140424 is the issue that should have been changed.

[John Funk]

Ah, it looks like there is an automation rule that is creating the issue in the first place. So, maybe this rule is not even firing because the rule needs to have a box checked on the Rule details page to allow another rule to cause it to fire. 

[Drishti Maharaj]

Thank you so much @John Funk - that worked perfectly :)

[John Funk]

Yay! Glad it is working for you.