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Request Participant not getting comment notification

I have added a user in the request participant field but they do not get notification.  I am testing this by adding another agent before I use a real customer.  They do not get a notification when I make a public comment.  Here are my notification settings.  Any ideas?  I am using Jira cloud service management.


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Dave Mathijs Community Leader May 19, 2022

Hi @Paul Dokken ,

Agents who are a customer can be a tricky thing in Jira.

I would recommend to test with a real customer (or customer test account).

Agents may not get the same notifications when they are reporter or request participant of a request in JSM.

I tried creating a test user and added it to the request participant but still do not get any emails.  Is there a way to look at what emails were sent to a customer?  I am on the cloud version.

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