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I have added a user in the request participant field but they do not get notification. I am testing this by adding another agent before I use a real customer. They do not get a notification when I make a public comment. Here are my notification settings. Any ideas? I am using Jira cloud service management.
Hi @Paul Dokken ,
Agents who are a customer can be a tricky thing in Jira.
I would recommend to test with a real customer (or customer test account).
Agents may not get the same notifications when they are reporter or request participant of a request in JSM.
I tried creating a test user and added it to the request participant but still do not get any emails. Is there a way to look at what emails were sent to a customer? I am on the cloud version.
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Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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