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We have Jira Service Management synced up to our Active Directory which stores the Department of each of our Customers. The Department field therefore exists as a prepopulated value when a customer raises a support ticket.
I would like this field value to populate into the Summary of each ticket. When I amend the Request Form on the Portal view, I hide the Summary field which gives me the option to define a 'Preset value' for Summary, but I'd like the Present Value to be the value of the Department field. How do specify this? Thanks
Hi @Simon Bell - The request form does not support variables like this. However, you could use automation to append the department to the summary after the issue is created. It would work something like this:
{{issue.summary}} {{issue.<your department field>}}
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The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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