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Reporting

Timothy Winterbottom May 10, 2023

Good day Guys is there a way to create a custom report that can be downloaded on a monthly basis that reflects all of the following in one document

SLA - showing past year by month

SLA met vs breached - showing past year by month

created vs resolved- showing past year by month

customer satisfaction - past 30 days

 

 

1 answer

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Danut M _StonikByte_
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May 15, 2023

Hi @Timothy Winterbottom , 

With the Issue Filter Formula and Advanced Issue Filter Formula gadgets offered by our Great Gadgets app, you can apply various math formulas against the Satisfaction field and display the result on your Jira dashboards or Confluence pages in various ways.

The gadgets works with Jira filters, so you can include only the issues from past 30 days.

This app offers many other gadgets that you can use in Jira Service Management. See also this blog article

If you have questions, please contact us at support@stonikbyte.com.

Thank you,

Danut M.

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