Reporter to change when cloning a ticket

[soren nielsen]

How does this work when you CLONE and issue..

The person who clones is different than the originator of the ticket.. how do I get the NEW CLONED ticket to have the person that cloned it as the REPORTER - I do not want the original ticket creator as the reporter..

[Niki Wennink]

To set the reporter of the newly cloned ticket to the issue creator (the person who cloned) I did the following:

In the advanced part of the then statement I added this code:

{
    "fields": {
        "reporter": { "id": "{{initiator.accountId}}" }
    }
}

This automatically changed the reporter of the cloned issue for me.

[Brant Schroeder]

@soren nielsen The clone issue process actually clones the issue so there is no way to change the reporter until after the issue is cloned.  You could use automation to change the reporter.  I think this should work.

You might want to put some additional parameters in your JQL to limit it to a specific issue type, etc.

[soren nielsen]

That sounds great, can I do this on the server version? or is this only for cloud?

[Brant Schroeder]

@soren nielsen my example was cloud.  There is automation on server and it should work the same there.

[Niki Wennink]

I have the same question, but the above example is not possible. It is possible to set the assignee to the issue creator, but not the reporter. How can I do that?

[Simon Augustin]

Hi @Niki Wennink

to change the reporter to the initiator you need to select "edit issue" and select field "reporter" and set the smart value to {{initiator.accountId}}. Choose "set value" instead of "copy from"

Please see the screenshot:

[Niki Wennink]

This was a long time ago already. I've solved it by using the more options and enter the following statement:

{
"fields": {
"reporter": { "id": "{{initiator.accountId}}" }
}
}