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Reporter to change when cloning a ticket

How does this work when you CLONE and issue..


The person who clones is different than the originator of the ticket.. how do I get the NEW CLONED ticket to have the person that cloned it as the REPORTER - I do not want the original ticket creator as the reporter..

1 answer

0 votes
Brant Schroeder Community Leader Sep 20, 2022

@soren nielsen The clone issue process actually clones the issue so there is no way to change the reporter until after the issue is cloned.  You could use automation to change the reporter.  I think this should work.

Screenshot 2022-09-20 151006.png

You might want to put some additional parameters in your JQL to limit it to a specific issue type, etc.

That sounds great, can I do this on the server version? or is this only for cloud?

Brant Schroeder Community Leader Sep 21, 2022

@soren nielsen my example was cloud.  There is automation on server and it should work the same there.

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