Reporter not getting email notifications for reply on tickets.
Initially, When reporter was raising a ticket using my personal gmail (@gmail.com), it's getting converted into ticket and he's receiving acknowledgement and further replies on the tickets(I'm using reply to customer option). But when he's raising the ticket using company email, ticket is being created and he's just getting the acknowledgement mail but no further replies on that ticket are being mailed to reporter.
But now no configuration was edited, since I don't have admin access, I'm just the user(agent), and now when reporter is raising the ticket by sending mail from any domain whether it is gmail or company mail, ticket is being created and reporter is getting acknowledgement mail but no further replies on that ticket are being mailed to him. I've already checked archives, junks and disabled email filters, but still no mails. All the notification setting are by default and I've attached the screenshot of those.
1 answer
1 accepted
Hi,
Did you check if the desired email notifications are turned on?
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