Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

'Reporter' field always returned as 'Required' Edited


We've integrated Jira APP into our solution on Infobip CUP portal.
Since GDPR doesn't allow to search users, we prompted a client to make 'Reporter' field as Optional. But Jira API always returns field type as 'Required' on given URL of clients Jira account even the 'Reporter' field is set to Optional That blocks our client to search or create 'Issue'.

Can someone please check what is going on?

Jira URL ->

Thank you,
Duje Senta

1 answer

Hello @Santa Close 

Welcome to the community.

Reporter is a required field in JIRA. It cannot be made optional. All issues must have a value for that field, or the issue cannot be created.

Hi Trudy,

Then why does the settings have an option to set Reporter as 'Optional'?
On Jira Software we've succesfully set Reporter as 'Optional' and Jira API returns 'Optional' and that is good since our clients cannot search User due to GDPR restrictions. But on Jira Service Desk, for some reason, the Reporter is always set to Required even we've set to Optional.

That makes our Jira integration non functional.

Duje Senta

It had been my experience with JIRA Server that Reporter was a required field for all issues. I assumed that was also the case for JIRA Cloud. Based on your comments I must be incorrect.

Hi Trudy,

It is okay. Thank you for your answer.

Can you please check with someone from product development or R&D if that is a bug or feature?


Hello Duje,

I cannot check with product development because I am not an Atlassian associate. I am just another user of the product, like you. Posts from Atlassian associates will actually say "Atlassian Team" next to their name.


Do you know where I can contact someone from Atlassian Team?


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you