We've integrated Jira APP into our solution on Infobip CUP portal.
Since GDPR doesn't allow to search users, we prompted a client to make 'Reporter' field as Optional. But Jira API always returns field type as 'Required' on given URL of clients Jira account even the 'Reporter' field is set to Optional That blocks our client to search or create 'Issue'.
Can someone please check what is going on?
Jira URL -> https://ib-apac.atlassian.net/
Then why does the settings have an option to set Reporter as 'Optional'?
On Jira Software we've succesfully set Reporter as 'Optional' and Jira API returns 'Optional' and that is good since our clients cannot search User due to GDPR restrictions. But on Jira Service Desk, for some reason, the Reporter is always set to Required even we've set to Optional.
That makes our Jira integration non functional.
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