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Reporter email comes as a Unknown email creating the request from the JIRA Api

Hello Support,

1. We are creating the support request from the JIRA API, which is integrated in the application

2. We got unknown email gets as a Reporter.
3. Unknown  email is not providing as a input in the reporter field.

Please let us know what happens exactly.

Thanks,

Karthik

 

1 answer

Hi @Karthik Salugu could you describe your problem better, please? Maybe with detailed steps or screenshot?

Hi Martin,

1. We have created the ticket using the JIRA Api from company application.

2. We are not provided the reporter email as mmkcline@mirabeltechnologies.com

3. The above email is unknown email.reporter input fields.JPG4.  After creation of the ticket , here shows the reporter email is unknown.

Reporter is Unknown.JPG


5. JIRA Support team , Please get  the history of the Ticket # TS-20172..

6. Technically we are using this api : /rest/servicedeskapi/request 
    for creating the request.

Thanks,

Karthik

Hi @Karthik Salugu I'm still not sure I understand the problem but I will try to help.

Do I understand well that you are creating request in your company application under USER X and reqeust in Jira is created on behalf of USER Y?

It might be bug in your Company application. It would be great to get the content of the HTTP Request FROM Company application TO Jira.

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