Reported Issues button disappeard

[Paul Wiggers]

Hello all,

In our JSM environment, we have seen some changes happening to the reporter hover window.

• Previously you could hover over the avatar and/or the reporter name to get a detail window. Recently, it only pops up when you hover over the avatar
• In the hover window, there was a button to view Reported issues. This allowed agents to quickly see any other issues that the customer might have or what has been discussed in the past. Recently, as in yesterday, this button disappeared.

I have found some information regarding this issue that had to do with a display issue in Google Chrome, unfortunately, this also occurs when opening our JSM environment in Firefox.

What could cause this to occur, and most importantly, how can we fix this?
I have checked another JSM instance but the button is still there which is making me doubt if this could be a setting that I am overlooking and might have accidently been turned on / off.

Thanks in advance!

[Kodi Terry]

We too have this issue but oddly it is working in one JSM project but not in another.  I've only found closed issues so far, but I'll keep looking for the one Jey mentions.

[Jeymson Mattos]

Hey, @Paul Wiggers

I believe this is related to a bug that is being tracked internally already. It was caused by a UI change and is scheduled to be reverted soon.

Cheers

Jey