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Report - unrealized issue from the previous day

Sławomir Jałoszyński

Hi,

I would like to create a report that will show me how many issues were moved from one day to the next. I would like to easily verify the number of issues that are not resolved on the day of creation, taking into account only one issue type. By default, the created - resolved report is provided, but I would like to see a list of events that we have not resolved and easily review them.

Greatings
Slawek

Accepted answers

Walter Buggenhout

Hi @Sławomir Jałoszyński,

How do you interpret "move from one day to the next"?

Reading between the lines, it seems as if you are trying to resolve all issues that were created the same day.

One thing you could do is create a filter with issues created yesterday:

created >= startOfDay(-1) AND created <= endOfDay(-1)

Using a pie chart gadget on a dashboard, you can then display them by resolution, thus separating the ones that were resolved from the ones that are still open.

A different approach - since you are using JSM - would be leveraging your SLA configuration. By defining a time to resolution SLA that matches the desired time for you people to complete tickets will also allow you to create reports of tickets resolved within or outside the desired target. That may even be a better solution, since it will display the evolution over time instead of just a report on the tickets created on the previous day.

Hope this helps!

All comments

Walter Buggenhout

Hi @Sławomir Jałoszyński,

How do you interpret "move from one day to the next"?

Reading between the lines, it seems as if you are trying to resolve all issues that were created the same day.

One thing you could do is create a filter with issues created yesterday:

created >= startOfDay(-1) AND created <= endOfDay(-1)

Using a pie chart gadget on a dashboard, you can then display them by resolution, thus separating the ones that were resolved from the ones that are still open.

Hope this helps!

Vijay Dadi_b69v44

@Sławomir Jałoszyński , I tried this and it worked foe me.

Thank you @Walter Buggenhout

Sławomir Jałoszyński

@Walter Buggenhout
Everything works perfectly and the above filter worked properly.
Of course, I use pre-set SLA schedules that clearly show overdue orders. However, I wanted to know the scale of tasks that are not performed by individual departments in the company. Thank you for your help.

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