Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Report - unrealized issue from the previous day

Sławomir Jałoszyński May 8, 2024

Hi,

I would like to create a report that will show me how many issues were moved from one day to the next. I would like to easily verify the number of issues that are not resolved on the day of creation, taking into account only one issue type. By default, the created - resolved report is provided, but I would like to see a list of events that we have not resolved and easily review them.

Greatings
Slawek 

1 answer

1 accepted

0 votes
Answer accepted
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hi @Sławomir Jałoszyński,

How do you interpret "move from one day to the next"?

Reading between the lines, it seems as if you are trying to resolve all issues that were created the same day.

One thing you could do is create a filter with issues created yesterday:

created >= startOfDay(-1) AND created <= endOfDay(-1)

Using a pie chart gadget on a dashboard, you can then display them by resolution, thus separating the ones that were resolved from the ones that are still open.

A different approach - since you are using JSM - would be leveraging your SLA configuration. By defining a time to resolution SLA that matches the desired time for you people to complete tickets will also allow you to create reports of tickets resolved within or outside the desired target. That may even be a better solution, since it will display the evolution over time instead of just a report on the tickets created on the previous day.

Hope this helps!

Vijay Dadi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 8, 2024

@Sławomir Jałoszyński , I tried this and it worked foe me.

Thank you @Walter Buggenhout 

Sławomir Jałoszyński May 8, 2024

@Walter Buggenhout 
Everything works perfectly and the above filter worked properly.
Of course, I use pre-set SLA schedules that clearly show overdue orders. However, I wanted to know the scale of tasks that are not performed by individual departments in the company. Thank you for your help.

Like Walter Buggenhout likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events